Return Policy

Should an item not fit you or not be to your liking, simply return the goods to us within 30 days of receipt, free of charge.
Each shipment includes a FedEx return label for your convenience. If your package did not include a label, or you need an additional label, please contact our customer service team at service.usa@wolford.biz.

Return Instructions:
  • Pack the return item(s) back in the original packaging
  • Stick the pre-paid return label on the box, making sure to cover all other shipping labels
  • Drop off the package at your nearest FedEx location. Please note we currently do not offer pickup service in the United States.

Credit

If you have already paid, we will credit the amount back to your bank account, PayPal account or credit card. If the purchase was invoiced, you can reduce the amount invoiced accordingly.

Returns Informations

You may return undamaged items purchased from the Site. Such items must be in saleable condition (in the original packaging if possible) and must be returned within 15 business days of the original delivery. No items may be returned if they have been worn. No returned merchandise will be accepted without the original sales or gift receipt. A refund will be made to the purchaser upon request if payment has been received. We will credit you in the same manner as your original payment within thirty (30) days of receiving the returned item. Gift recipients are entitled to a nonrefundable merchandise credit or an exchange. To return or exchange a gift, please follow the instructions included with your package. If possible, please use the original box and packaging materials for your return shipment. Please complete the section for returns on the packing-slip and enclose it in your return package. Please use the return label provided with your original shipment when returning your order. You can return your package at any FedEx Location. For more information on drop-off locations, please visit http://www.fedex.com/us/office/shipping-services.html

If you prefer to pay for return postage yourself, please send the return to:

Wolford c/o NRI Distribution
2325 Newlins Mill Road
Easton, PA 18045


 

Frequently Asked Questions